Paid deposits, workshop fees and Festival tickets are NON-REFUNDABLE or TRANSFERABLE to another date or event. In case of an unforeseeable emergency such as an illness or accident (medical certificate required) or natural disaster you can receive a credit valid for 12 months.
You can however at any time ON-SELL or GIFT your ticket to another person, you will need to notify us of their name, email, and phone number.
If the organiser changes or has to cancel the date of a workshop due to their own fault all fees already paid to us are refundable, exempt of travelling costs incurred.
In case of an event being cancelled due to natural disasters or events out of our control, the tickets purchased are non refundable. However the organiser will aim to do everything to set a new date for the same event to which your ticket purchase will be transferred to as a FULL CREDIT to be used within 1 year.
** We really ask for you understanding about our refund policy because it is really difficult to create these community events without certainty of sales, or people changing their mind, or cancelling after having made a purchase.
We have the same policy as most other festivals, and events … you are welcome to on-sell your ticket to someone else and advertise it on our facebook festival events page.
We really ask you to understand that even though you may think that you are 1 single case asking for a refund, this is not the case with hundreds of people participating, and requesting refunds and changes to their tickets, so we dearly ask for your understanding. And in cases of medical emergencies, or natural disasters, we are happy to credit or refund the ticket.